Delivery

Deliveries

Elegant Gift Boxes delivers Australia wide except for the following locations: Christmas Island, Magnetic Island, Kangaroo Island, Rottnest Island, other islands and remote rural locations.

We do not accept international orders.

All orders requiring postage, will be shipped the next business day by courier.

Gift box orders received before 3.00pm from Ipswich based Real Estate Agencies will be delivered to the Real Estate Agent's office location the next business day. Orders received on Saturday, Sunday or public holidays will be delivered to the agency's office location the next business day.

Shipping can take up to 7 days depending on your location and the courier services.

Courier deliveries are made Monday - Friday during business hours. No deliveries will be made on Saturday, Sunday or public holidays.

Deliveries must be to a residential or business address, not a P.O. Box.

All bulk orders placed will be shipped to one location. We do not ship to individual locations.

We do not take responsibility for gifts arriving late as this is out of our control and dependant upon third party providers.

We do not accept responsibility for the theft, loss or damage of the goods once they have been delivered to the address you have provided.

In the event your gift box arrives damaged, please take photos of the damaged items and note the day, date and time the packaged was delivered.

Please forward the photos and information to elegantgiftboxes@gmail.com.

Cancellations

If you choose to change or cancel your order once it has been placed we will gladly offer a full refund back to your credit card (less a $15.00 administration fee). However, we are unable to offer a refund on the day of dispatch or after the gift box has left our premises.

Substitutions

At Elegant Gift Boxes we strive to provide our customers with the products they have ordered. However, should a product be out of stock, we will substitute the product with a similar or greater value product.

Refunds

If for any reason you are unhappy with your order once received, please notify Elegant Gift Boxes within 24 hours of your gift box arriving so we can investigate your order.